General Terms and Conditions
Last updated: 4 September 2026
1. Scope and Acceptance
These General Terms and Conditions (“Terms”) govern the use of the website, online reservation, transfer request, communication, payment and intermediary services offered by CKT TAŞ.TUR.SEY.TİC.LTD.ŞTİ under the 724GetTransfer brand.
By visiting the website, requesting a transfer, making a reservation, making a payment or using our services, you accept these Terms, our Privacy Policy and the written conditions communicated for the relevant reservation.
2. Company and Contact Information
Company: CKT TAŞ.TUR.SEY.TİC.LTD.ŞTİ
Brand: 724GetTransfer
Tax Number: 2111351954
Address: Müftü Mah. Atatürk Cad. Genç Apt. No: 481/21, Merkez/Rize, Türkiye
E-mail: [email protected]
Written WhatsApp Support: +90 850 441 18 87
724GetTransfer provides written support 24/7 through WhatsApp and e-mail. Telephone call support is not provided.
3. Nature of the Service
724GetTransfer is an electronic reservation and intermediary platform connecting passengers requesting transfers with independent transport suppliers.
Unless expressly stated otherwise in the reservation voucher, 724GetTransfer is not the owner, operator or actual carrier of the vehicle performing the transfer. The transfer service is provided by the independent supplier or carrier stated in the reservation record, voucher or service documentation.
The actual carrier is responsible for the vehicle, driver, passenger transport activity, required licences and authorisations, mandatory insurance, passenger/seat insurance, vehicle maintenance, driving safety and obligations directly arising from the carriage service.
724GetTransfer remains responsible for its own obligations regarding intermediary activities, reservation coordination, written communications, payment processes where applicable, and the processing of personal data.
4. Reservation Request and Confirmation
Transfer requests submitted through the website or written communication channels do not constitute a confirmed reservation until written confirmation is provided. Vehicle and supplier availability may change, especially for last-minute reservations.
A reservation becomes confirmed once transfer details, price, payment method and any special conditions have been communicated in writing to the passenger and 724GetTransfer has issued written confirmation.
A passenger’s written response such as “I CONFIRM”, “CONFIRMED”, “ONAYLIYORUM” or another clear written acceptance constitutes acceptance of the reservation conditions.
The reservation voucher, written confirmation message and final agreed transfer details form an integral part of the relevant reservation. In the event of any inconsistency, the final written confirmation and reservation voucher prevail.
5. Prices and Payment
Unless otherwise stated in writing, prices apply to the transfer service communicated during the reservation. Changes in route, vehicle category, passenger number, luggage volume, waiting time, additional stops, special requests or later amendments may result in a price change.
Depending on the reservation, payment may be made directly to the carrier in cash, by bank transfer, by card or through a secure payment link. The applicable payment method is communicated to the passenger in writing before reservation confirmation.
Advance payment or a payment link may be requested, especially for last-minute requests, to secure the vehicle and supplier’s final commitment.
6. Passenger Obligations
The passenger must provide accurate and complete information, including name, contact details, flight number, date, time, pickup point, destination, number of passengers, luggage information and special requests.
The passenger must be ready at the confirmed place and time, keep their phone and WhatsApp connection available where possible, and respond within a reasonable time to written messages concerning the transfer.
For airport pickups, the passenger must follow the meeting-point instructions provided. If the passenger cannot find the driver or meeting point, they must contact 724GetTransfer in writing before leaving the airport or using another vehicle.
The passenger is responsible for the validity and safety of passports, visas, entry permissions, travel documents and personal belongings.
7. Flight Information, Delays and Changes
For airport transfers, the passenger must provide the correct flight number and promptly notify 724GetTransfer in writing of any known flight cancellation, diversion, flight-number change or significant delay.
Where correct flight information has been provided, reasonable operational coordination will be attempted in the event of a flight delay. However, waiting arrangements, vehicle availability and possible solutions may vary according to the supplier, airport conditions, traffic, legal driving-time restrictions and the specific circumstances of the transfer.
If the passenger arrives at a different terminal, exits through an unexpected gate, leaves the agreed meeting area, changes their arrival flight without notice or becomes unreachable, the reservation may be treated as a no-show if the carrier cannot reasonably complete the pickup.
8. Cancellation, Changes and No-Show
Unless a different written condition is stated in the reservation voucher, the following rules apply:
- Cancellations made by 18:00 on the day before the transfer are free of charge.
- For cancellations made after this deadline, the full transfer price may become payable.
- For reservations made after the standard cancellation deadline but more than 6 hours before the transfer, free cancellation may be available within 1 hour of written confirmation, unless otherwise stated.
- For reservations made 6 hours or less before the transfer, confirmation is immediately binding and no free cancellation period applies.
A passenger may be considered a no-show if they do not appear at the agreed time and location, cannot be reached using the contact information provided, leave the meeting point without notifying support, or independently use another vehicle while the confirmed vehicle is present and available.
In the event of a no-show, the full transfer price may be charged or may not be refundable, as the vehicle and driver have been reserved and assigned for the passenger.
Requests to change the route, time, number of passengers or other essential details are subject to supplier availability. If a change is not possible, the cancellation terms for the relevant reservation apply.
9. Failure to Provide the Service
If the confirmed carrier fails to provide the transfer for reasons attributable to the carrier, 724GetTransfer will make reasonable efforts to arrange an alternative solution where operationally possible.
If a suitable alternative cannot be arranged and the passenger incurs reasonable, documented additional costs for an equivalent replacement transfer, the matter will be assessed based on the confirmed booking price and supporting documents. Any applicable refund or payment is limited to the reasonable difference between the confirmed transfer price and the documented cost of an equivalent replacement transfer, unless mandatory law requires otherwise.
10. Accidents, Insurance and Emergencies
In the event of an accident, emergency or incident during the journey, the actual carrier and its relevant insurers are responsible for processes related to the vehicle and carriage service. This includes compulsory traffic insurance, passenger/seat insurance and other insurance applicable to the vehicle or service.
724GetTransfer may assist with communication and coordination but does not replace emergency services, the carrier, the insurer or competent public authorities. In an emergency, the relevant emergency services should be contacted first.
11. Passenger Conduct and Damage
Passengers must not engage in conduct that endangers the driver, vehicle, other passengers or the journey. Smoking or alcohol consumption where prohibited, illegal substances, threats, abusive behaviour, intentional damage, exceptional contamination or conduct contrary to public order may result in the carrier refusing or ending the service where legally and operationally justified.
Subject to applicable law and documented evidence, the passenger may be responsible for damage, exceptional cleaning costs or losses caused by the passenger or persons travelling under the passenger’s reservation.
12. Service Records and Disputes
To protect passengers and suppliers, 724GetTransfer and/or the carrier may retain reservation messages, written confirmations, vouchers, payment records, vehicle-assignment information, driver communications, location records, airport parking documents, operational records and similar service evidence.
These records may be used to assess cancellations, no-shows, refunds, card-payment disputes, chargeback applications, complaints and legal obligations.
A passenger’s claim that the service was not provided is assessed based on available records and the actual circumstances of the reservation. A passenger who leaves the meeting area or uses another vehicle without contacting written support may be unable to substantiate a claim that the confirmed transfer was unavailable.
13. Intellectual Property and Website Use
The texts, visuals, design, logo, brand, software, content and other elements on this website are owned by 724GetTransfer and/or their respective rights holders. They may not be copied, reproduced, modified or used for commercial purposes without prior written permission.
Users must not attempt to breach website security, provide misleading information, create fraudulent reservations, use malicious software or interfere with the operation of the services.
14. Personal Data and Privacy
Personal data is processed in accordance with the Privacy Policy and Personal Data Protection Notice. Reservation information necessary for organising and performing the transfer may be shared with the relevant independent carrier or supplier.
15. Applicable Law and Dispute Resolution
These Terms are subject to the mandatory provisions of Turkish law. Mandatory consumer-protection provisions that apply by law are reserved.
For disputes, mandatory jurisdiction rules, consumer arbitration committees, consumer courts and other remedies provided under applicable legislation shall apply.
16. Changes to These Terms
724GetTransfer may update these Terms due to legal, technical or operational changes. The current version is published on this page with the “Last updated” date. The written conditions in force at the time of reservation apply to the relevant reservation.